Support

Live chat is the quickest route to a real person — available from the site and app and staffed around the clock. Typical wait times are under a minute for common questions, and agents can walk you through deposits, bonus claims, game issues, and verification checks in a single session. If you’re trying to claim a time-limited promotion or have a transaction that needs immediate attention, start a chat for the fastest resolution.

Email support for detailed or document-based issues

For requests that need documentation or deeper investigation, email support@luckybit.io. Expect a clear, tracked reply within 24 hours; many straightforward inquiries are handled the same business day. Use email when you need receipts, account history reviews, or follow-ups that benefit from an audit trail.

Phone and callback options when you want to speak

Prefer to talk? Phone support is available via callback requests made through live chat or email. Request a callback and a specialist will call you back — typically within a few hours, depending on volume and your region. This option is ideal for complex transaction questions, payment verifications (including Bitcoin, Visa, and MasterCard), or account security concerns.

Find fast answers in the Help Center and FAQs

Before you reach out, try the searchable Help Center for stepwise guides on deposits and withdrawals, verification, bonus terms (including welcome offers), and troubleshooting tips. The FAQ covers common topics like supported currencies (Bitcoin and USD), crypto transfers, card payments, and how bonus wagering works. If a game behaves oddly or a feature isn’t working, you’ll also find targeted troubleshooting and links to game-specific pages such as the Curse of the Werewolf Megaways Slots for title-specific guidance.

Specialists who handle payments, accounts, and gameplay

Our support team is organized into specialist groups so you reach the right expert quickly: payments, account verification, technical support, and promotions. Agents combine product knowledge with clear explanations — they’ll tell you what’s happening, why, and what to expect next. If an issue requires escalation, you’ll receive status updates and an estimated resolution timeframe so nothing is left hanging.

We want you to feel comfortable contacting us any time — whether it’s a quick question about a spin, a concern about a withdrawal, or help claiming a bonus. Reach out through chat for instant help, email for documented support, or request a callback when you need to speak directly; we’ll guide you through the next steps and follow up until everything is resolved. For an overview of Luckybit Casino, check our review.